FAQ

SHIPPING

Once your order has been packaged and shipped, you will receive a confirmation email containing your tracking information. This allows you to monitor your package’s journey directly. Please note that shipping times may vary depending on your location and carrier.

International customers are responsible for any customs duties, taxes, or import fees imposed by their country’s regulations. These charges are not included in the purchase price or shipping fees.

RETURN POLICY AND EXCHANGES

At this time, we do not accept returns unless the product is defective or does not meet our quality standards. To submit a quality claim, please email us at info@shophdstudios.com with the following:

  • Your order number

  • A description of the issue (and photos, if applicable)

Return Shipping Costs
Customers are responsible for return shipping costs. We do not provide prepaid return labels. We strongly recommend using a tracked shipping method and retaining proof of postage, as we cannot be held liable for return packages that are lost or stolen in transit.

Processing Time
Once your return is received, please allow up to 3 business days for inspection and processing. During sale periods, processing may take up to 5 business days. Refunds will be issued to your original method of payment once the return is approved.

Return Conditions
For a return or exchange to be considered, all items must meet the following criteria:

  • Returned within 30 days of shipment from our fulfillment center

  • In original packaging, with all tags attached

  • Unworn, unwashed, and free from stains, odors, or other signs of wear

Non-Returnable Items

  • Final sale items

  • Customized or special-order pieces

Restocks

We occasionally restock select items; however, we cannot guarantee the restock of any particular product.

All products are designed in Toronto, Canada, and handcrafted in Los Angeles, California. We prioritize sustainability by sourcing recycled and responsibly produced fabrics. Production is carried out exclusively by reputable factories that adhere to ethical labor standards and maintain practices consistent with high-end luxury manufacturing. We do not engage with, nor tolerate, sweatshop or exploitative labor practices.
We ship internationally; however, please note that all international orders may be subject to import duties, customs fees, and taxes levied by the destination country. These charges are not included in the purchase price or shipping fees. The customer is solely responsible for payment of any such duties, taxes, or customs fees. We are not responsible for delays, holds, or additional charges imposed by customs authorities. Refusal to pay customs or duties will result in the package being returned to us. In such cases, shipping fees are non-refundable and any additional return costs will be deducted from your refund.